Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Wendell Pike has put his name on chimney work in Hagerstown since 1999, and the guarantee is simple: if it’s not done right, we make it right. Every job we finish carries the 90-Day Done Right Promise, stamped in writing. One call brings Wendell back, no invoice, no argument. That’s the whole deal. We don’t hide behind fine print, and we don’t make you chase a warranty department. You call the same number you called the first time, and a live person answers, around the clock.

Call (240) 534-1247

What’s Covered

• Workmanship. If a sweep, repair, cap, crown, or liner install isn’t holding up the way it should within 90 days, we return and fix it at no charge.
• Parts and materials. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind our installation of every component we put in.
• Cleanup. Your hearth, floors, and surrounding area are left as clean as we found them, with drop cloths down before a single tool comes off the truck.
• On-time arrival. You get a real arrival window, not a four-hour maybe. If the schedule slips, the sweep who shows up at your door calls you first.
• Honest pricing. The number you hear on the phone is the number on the invoice. No surprise add-ons, no “while we’re here” upselling.

Our Satisfaction Promise

If something about your chimney work doesn’t sit right with you, pick up the phone and call (240) 534-1247. Wendell or a member of his crew answers. You explain what’s bothering you, and we schedule a return visit. That’s it. No forms, no waiting on hold, no call center. The 90-Day Done Right Promise means exactly what it says: within 90 days of the completed job, if the work wasn’t done right, one call brings the crew back to make it right at no additional cost. We’ve built our reputation in Hagerstown on neighbors telling neighbors, and a guarantee only matters if the person behind it actually shows up. Wendell does. He runs into you again on Saturday, and he’d rather you wave than cross the street.

Licensed & Insured Backing

Paperwork isn’t the most exciting part of chimney work, but it’s the part that protects you when things go sideways. Top Hat Chimney is licensed and insured, which means the work we do in your home is backed by more than a handshake. If a technician is injured on your property, our insurance covers it, not your homeowner’s policy. If damage occurs, you have recourse. We carry the credentials because a chimney is a fire containment system, and Hagerstown homeowners deserve to know the person working on it is accountable. Ask anyone on your street. Ask Wendell for the paperwork, and he’ll show you.

How the Guarantee Actually Works

Here’s the process in plain English, because guarantees shouldn’t require a lawyer.

• Step one: Call (240) 534-1247. A live person answers, any hour, any day. Tell them what’s wrong.
• Step two: We schedule a return visit. Inside Washington County, there’s no trip charge to come back and look.
• Step three: Wendell or one of his background-checked, uniformed technicians inspects the issue. You see the camera footage yourself. Plain-English verdict, every time, no exceptions.
• Step four: If the work wasn’t done right, we fix it. No invoice, no negotiation. The 90-Day Done Right Promise covers it.

What the Guarantee Doesn’t Do

Wendell will tell you just as quickly when you don’t need a service as when you do, and he’ll be just as plain about what a warranty can’t cover. Manufacturer defects on parts are handled through the manufacturer’s own warranty, and we’ll help you file that claim if it ever comes up. Normal wear from years of use, weather exposure, or changes in how you burn aren’t workmanship failures, though we’ll always give you an honest read on what’s causing an issue. If the problem is outside the 90-day window, call anyway. We’d rather look at it and tell you the truth than leave you guessing.

Why a Local Guarantee Matters

A warranty from a franchise that rotated into Hagerstown last spring is only as good as the phone number you can actually reach. Top Hat Chimney was founded in 1999, and Wendell Pike has been serving these communities for over 29 years. The company is locally owned and owner-operated, with a published address and a license number Wendell puts his name on. When you call about a problem, you’re not navigating a national complaint line. You’re calling a neighbor. That’s what “The one down the road” means, and that’s why the guarantee holds up.

What Happens If You Skip the Sweep?

Your flue doesn’t care how the fire looks. It cares how it breathes. First-degree creosote is a brush job. Third-degree is a glaze, and by then you’re paying for more than a cleaning. Once a year, burn or no burn. Chimneys break in the off-season too, and small cracks become big problems when you’re not looking. The guarantee covers the work we do, but the best warranty in the world can’t stop a chimney fire that was already waiting to happen. Call (240) 534-1247 before burning season, and get an honest look at what’s going on up there.

Our Standing Offers

• $40 off any repair over $200. Mention it when you book.
• Free second opinion. Bring us any competing written estimate, and Wendell will give you his honest read on it at no charge.
• No trip charge inside the county. Washington County calls don’t pay a fee just to get us to the door.
• 10% off for seniors and veterans. Always. No expiration, no fine print.

Get It in Writing

The 90-Day Done Right Promise comes with every single job we complete in Hagerstown, and it’s stamped on the paperwork you keep. That’s not a marketing line. That’s a written commitment from Wendell Pike, Owner at Top Hat Chimney, serving Hagerstown since 1999. If the work isn’t right, call (240) 534-1247, and we’ll make it right. The camera footage and a plain-English verdict, every time, no exceptions.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Hagerstown since 1999.