What Hagerstown Homeowners Say About Top Hat Chimney
Wendell started Top Hat Chimney in 1999, and a lot of the work since then has come from one neighbor telling another. Reviews matter in a town like Hagerstown because the person leaving them may well be the same person you stand behind at the grocery store. We earn them by showing up when we say we will, pricing the job before any tool comes off the truck, and handing you camera footage of whatever we find. No script, no pressure, just the facts from the flue itself.
Recent Reviews
“I had not used the fireplace in two years and figured it was fine. Wendell found a bird nest sitting right above the damper and a creosote glaze starting to form in the upper third of the flue. He showed me the camera footage before he did anything else. An hour and a half later it was clean, and he told me plainly the liner could wait another season. That honesty is why I called him back this year.”
Diego S. – North End, Hagerstown
“Every fall I worry about chimney fires because we burn a lot of wood from October through March. The sweep who showed up was background-checked, in uniform, and gave me a real arrival window. He swept the flue, checked the cap, and told me the third-degree creosote I had last year was gone because we’re cleaning it annually now. The price quoted on the phone matched the invoice to the penny.”
Paige D. – Fountain Head, Hagerstown
“I called on a Saturday morning expecting a voicemail. A live person picked up on the second ring, and it turned out to be Wendell himself. He booked the sweep for Tuesday, showed up on time, and walked me through the camera inspection when he was done. There was a small crack in the crown he recommended sealing, and he gave me a written quote on the spot. No upselling on a liner I do not need, which I appreciated.”
Adam W. – Hager’s Crossing
“Last winter we noticed a smoky smell in the living room whenever the wind blew from the east. Wendell found the cap was rusted through and letting downdrafts push smoke back into the house. He replaced it with one from Olympia Chimney and sealed the crown while he was up there. He even gave me the senior discount without me asking. It has been nine months and not a whiff of smoke inside.”
Marco V. – Smithsburg Road area, Hagerstown
“We bought a house in Hagerstown that had not had the chimney touched in at least a decade. I expected a disaster. Wendell swept it, checked the liner with the camera, and told me exactly what needed attention now and what could safely wait. He quoted the repairs over two hundred dollars and reminded me about the forty dollar discount. The work was done in one afternoon, and I got a copy of the footage for my records.”
Diego S. – Hagerstown
“What sold me was the 90-Day Done Right Promise in writing before the job started. Wendell cleaned our flue in early November, and by January I noticed a faint smoke smell when the fireplace was burning hot. I called, he came back the next week, found a section of creosote the brush had missed up near the rain cap, and re-swept it at no charge. No argument, no fine print. That is how you keep customers for life.”
Paige D. – Hagerstown
Why Customers Trust Us
People do not have to take our word for anything. They get the camera footage and a plain-English verdict, every time, no exceptions. Wendell has been sweeping chimneys around Hagerstown since 1999, and he puts his name on the work because he runs into you again on Saturday. The 90-Day Done Right Promise is stamped on every job: if it is not right, one call brings him back, free. Phones are answered by a live person around the clock, not a voicemail box. Technicians are background-checked and uniformed, with real arrival windows. And the pricing is settled before a single tool comes off the truck. Your flue does not care how the fire looks. It cares how it breathes. Keep it breathing right. Call (240) 534-1247 and talk to a real person, day or night.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Hagerstown since 1999.